Studies Customer Satisfaction and Retention.
MYSTERY SHOPPER.- Uses the technique Incognito Buyer in evaluating the quality of the service, within established policies and procedures. Contributes to the retention and development of customers, seeking higher returns.
FIDELITY.- Comprehensive study of the relationship with the clliente and satisfaction, with emphasis on aspects related to their loyalty. Contributes to the retention and development of customers, determining which issues should be prioritized to improve satisfaction.
ADVANTAGES DIFFERENTIAL.- Studying aspects of the loyalty and profitability.